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How to configure your antivirus
pcInformant uses technology that may trigger false-positive alerts in some anti-virus softwares. To prevent any issues, please press the button to copy the path to pcInformant, and add it to your anti-virus exceptions list. If an Anti-Virus software issues a false alarm, pcInformant may not operate fully. To fully ensure that pcInformant runs correctly, you will need to add an exclusion or exception to your AntiVirus software. Press the "Copy Path" button below and paste it into your AntiVirus software exclusion or exception section.
  Avast
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open Avast Free Antivirus
  • Press Menu -> Settings -> Exceptions
  • Press the "Add Exception" button
  • Put in the path by pressing CTRL + V in the Add Exception text box
  • Press the "Add Exception" button
  AVG
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open AVG
  • Press General -> Exceptions
  • Press the "Add Exception" button
  • Put in the path by pressing CTRL + V in the Add Exception text box
  • Press the "Add Exception" button
  Avira
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open Avira
  • Click the cogwheel in the bottom left corner of Avira
  • Press PC Protection -> Real-Time Protection -> Exceptions
  • In the files and Folders to be ignored by the System Scanner and Real-Time Protection, put in the path by pressing CTRL + V in the Add Exception text box
  • Click "Apply" and then "OK"
  BitDefender
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open BitDefender
  • Click Protection on the navigation menu on the Bitdefender interface.
  • In the ANTIVIRUS pane, click Open.
  • In the Settings window, click Manage Exceptions.
  • Click Add an Exception.
  • In the Exceptions Options Text Box, put in the path by pressing CTRL + V
  • Click SAVE
Visit BitDefender to view how to add exceptions by clicking here
  ESET nod32
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open ESET
  • Press the F5 key to access Advanced setup.
  • Click Detection Engine, expand Exclusions and click Edit next to Performance Exclusions.
  • Click Add → Browse (...)
  • Put in the path by pressing CTRL + V
  • Click OK → OK to save the exclusion.
  • To see a video demonstration, Click Here
  F-Secure
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open your F-Secure program.
  • On the left navigation bar, select Tools and then select App and file control. Note: You need administrative rights to access these settings.
  • Select the Excluded tab. This view shows you a list of files and folders that have been excluded, if any.
  • Click Add new.
  • In the folder text box, put in the path by pressing CTRL + V
  • Select >OK
  • Click Close to close the window
Kapersky
  • Open Kapersky
  • Select the Anti-Virus protection section on the left
  • The anti-virus protection settings are shown in the right part of the window.
  • In the Scan exclusions and trusted applications section, click the Settings button.
  • The Trusted zone window opens on the Scan exclusions tab.
  • Click the Add button.
  • The Scan exclusion window opens. In this window, you can create a scan exclusion using one or both of the criteria from the Properties section.
  • In the Properties section, select the folder check box.
  • Click the select folder link in the Scan exclusion description section to open the folder window.
  • In the folder text box, put in the path by pressing CTRL + V
  • In the folder window, click OK
  • In the Scan exclusion window, click OK
  • In the Trusted zone window, click OK
  • To save changes, click the Save button.
  Norton
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open Norton
  • If you see the My Norton window, next to Device Security, click Open.
  • In the Norton product main window, click Settings.
  • In the Settings window, click Antivirus.
  • In the Antivirus settings window, click the Scans and Risks tab
  • Under Exclusions / Low Risks, do one of the following:
    In the Items to Exclude from Scans row, click Configure.
    In the Items to Exclude from Auto-Protect, Script Control, SONAR and Download Intelligence Detection row, click Configure.
  • In the window that appears, click Add Folders
  • In the Add Item dialog box, click the browse icon.
  • In the dialog box that appears, select the item that you want to exclude from the scan.
  • Put in the path by pressing CTRL + V
  • Click OK.
  • In the Add Item dialog box, click OK.
  • In the window that appears, click Apply, and then click OK.
  Panda Dome
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open your antivirus program, select the Settings menu, Antivirus, and go to the Exclusions section:
  • From the Files and folders option:
  • Click Add.
  • Put in the path by pressing CTRL + V
  • Click Ok
Visit Panda Dome to view how to add exceptions by clicking here
  Sophos
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Sign in to Sophos Home dashboard
  • Select the computer where you need to make the exclusion.
  • Click on the PROTECTION --> General --> Exceptions to enter your exclusions
  • Put in the exceptions path by pressing CTRL + V
  • Press Enter
Visit Sophos to view how to add exceptions by clicking here
Trend Micro
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Log in to the Trend Micro WFBS console, then click Devices tab.
  • On the left pane, select the group that you want to configure, then click Configure Policy.
  • Click Antivirus/Anti-spyware on the side menu.
  • On the Target tab, click the [+] button beside Exclusions.
  • Select the Enable Exclusions checkbox.
  • Make sure the checkbox for Do not scan directories where Trend Micro products are installed is enabled
  • To exclude specific directories, under "Do not scan the following directories", put in the exceptions path by pressing CTRL + V, and then click Add.
  • Click Save
Visit Trend Micro to view how to add exceptions by clicking here
  Webroot
Visit Webroot to view how to add exceptions by Clicking Here
  Windows Security
Visit Webroot to view how to add exceptions by Clicking Here


Email configuration
Email Server Authentication Error
This error can be caused by a couple of reasons.
  • Wrong username or password
  • Two-Factor Authentication
If you have two-factor Authentication turned on, you may have to create an app password, and enter that password into pcInformant.

GMAIL USERS: Click Here
YAHOO USERS: Click Here
AOL USERS: Click Here

If you need assistance please contact us by clicking here, and we will be glad to assist.

Remote support
We use Google Remote Desktop for Remote Support.

  • You will need a Gmail account.
  • Open the link below using Google Chrome Browser
  • Click on this link for remote support.
If google chrome desktop is not installed, it will ask you to download it.


  • Accept and Install Google Remote Desktop
  • Next, generate a one-time-code


  • Give the pcInformant support staff the access code
  • Watch a video on how to setup Google Remote Desktop Support
If google chrome desktop is installed.
  • Click Generate Code
  • Give the code to the pcInformant support staff.
How to uninstall pcInformant
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Go to Monitoring Settings
  • Click on "Uninstall pcInformant"
How to open pcInformant
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • You can also open pcInformant by right clicking the system icon, and pressing properties. pcInformant Icon
How to schedule pcInformant to run at a certain time
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Click the "Enable" checkbox
  • Set what time you want pcInformant to start and end.
  • Click "Save and Close"
pcInformant Schedule Options
How to delete log files
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Click Log Files
  • Press the "Clear Log Files Now"
  • Click "Save and Close"
How to set screeshot time interval
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Screenshot Settings
  • Enter a value in seconds
  • Click "Save and Close"
How to find your log file zip password
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Report Delivery Settings
  • You can view your Zip File Password
  • You can also change the Zip File Password
  • Click "Save and Close"
How to hide the system icon
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Security and Stealth Settings
  • Check the Hide System Icon checkbox
  • Click "Save and Close"
How to change your password
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Security and Stealth Settings
  • Put in your new password
  • Click the "Click To Change Password" button
Is pcInformant invisible to the user
pcInformant is invisible to the user. The software runs in the background and the directories are hidden. pcInformant also does not show up in Add / Remove programs. The system icon can also be hidden.
Is pcInformant secure?
pcInformant is a secure software.

  • Data is encrypted in a database
  • When emails are sent they are encrypted and also have password protection
  • All data is stored on your computer, not in the cloud
Is there a sales guarantee or refund policy?
We are sure you will be satisfied with pcInformant. However, if you have any issues we will issue you a refund within 15 days.
Where are you guys located?
We are a U.S. based company located in Lemont, IL. All of our support and programmers are based in the United States.



Computer Monitoring Software

pcInformant is a computer monitoring software for parents or business. The software allows you to see everything your child or employee does on your computer. Our company is based in the United States.

Windows 7, 8, 10 and 11
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