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Support

How to configure your email for log files
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Go to Report Delivery Settings
  • You can select a pre-built email template
  • Put in your email address, username, and password
  • Before you save and close the form, press "Validate Email" to make sure your settings are correct.
  • You may ask your Internet Service Provider for the information you need to fill in.
  • The port number is usually 587 or 465
  • Select "Enable Email Delivery"

Some email providers may require some settings to be updated in your account to receive emails from pcInformant

Google
  • Sign into Gmail
  • Click on this link: https://www.google.com/settings/security/lesssecureapps
  • Click Allow less secure apps: ON
Yahoo
  • Sign into your Yahoo Account Security page.
  • Click Generate app password or Generate and manage app passwords.
  • Enter your app's name in the text field.
  • Click Generate password.
  • Follow the instructions below the app password.
  • Click Done.
  • Use this app password and your email address to sign in to your email app.
  • Put this password in the "Password" field in pcInformant.
AOL
  • Sign in and go to the AOL Account security page.
  • Click Generate app password or Manage app passwords.
  • Select your app from the drop down menu and click Generate.
  • Follow the instructions below the password.
  • Follow the instructions below the app password.
  • - Be sure to enter the password into your app without any spaces.
  • Click Done.
  • Put this password in the "Password" field in pcInformant.
Email Settings
How to uninstall pcInformant
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Go to Monitoring Settings
  • Click on "Uninstall pcInformant"
How to open pcInformant
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • You can also open pcInformant by right clicking the system icon, and pressing properties. pcInformant Icon
How to schedule pcInformant to run at a certain time
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Click the "Enable" checkbox
  • Set what time you want pcInformant to start and end.
  • Click "Save and Close"
pcInformant Schedule Options
How to delete log files
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Click Log Files
  • Press the "Clear Log Files Now"
  • Click "Save and Close"
How to set screeshot time interval
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Screenshot Settings
  • Enter a value in seconds
  • Click "Save and Close"
How to find your log file zip password
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Report Delivery Settings
  • You can view your Zip File Password
  • You can also change the Zip File Password
  • Click "Save and Close"
How to hide the system icon
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Security and Stealth Settings
  • Check the Hide System Icon checkbox
  • Click "Save and Close"
How to change your password
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Security and Stealth Settings
  • Put in your new password
  • Click the "Click To Change Password" button
How to configure your antivirus
pcInformant uses technology that may trigger false-positive alerts in some anti-virus softwares. To prevent any issues, please press the button to copy the path to pcInformant, and add it to your anti-virus exceptions list. If an Anti-Virus software issues a false alarm, pcInformant may not operate fully. To fully ensure that pcInformant runs correctly, you will need to add an exclusion or exception to your AntiVirus software. Press the "Copy Path" button below and paste it into your AntiVirus software exclusion or exception section.
Avast Free Antivirus
  • Open up pcInformant by pressing CTRL + ALT + SHIFT + P
  • Go to Settings -> Application Settings
  • Press Antivirus Information
  • Press the "Copy Path" button
  • Open Avast Free Antivirus
  • Press Menu -> Settings -> Exceptions
  • Press the "Add Exception" button
  • Put in the path by pressing CTRL + V in the Add Exception text box
  • Press the "Add Exception" button
Is pcInformant invisible to the user
pcInformant is invisible to the user. The software runs in the background and the directories are hidden. pcInformant also does not show up in Add / Remove programs. The system icon can also be hidden.
Is pcInformant secure?
pcInformant is a secure software.

  • Data is encrypted in a database
  • When emails are sent they are encrypted and also have password protection
  • All data is stored on your computer, not in the cloud
Is there a sales guarantee or refund policy?
We are sure you will be satisfied with pcInformant. However, if you have any issues we will issue you a refund within 15 days.
Where are you guys located?
We are a U.S. based company located in Lemont, IL. All of our support and programmers are based in the United States.



Computer Monitoring Software

pcInformant is a computer monitoring software for parents or business. The software allows you to see everything your child or employee does on your computer. Our company is based in the United States.

Windows 7, 8, and 10
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